Order, Return & Trade-In Policies

Order Policy

• We do NOT ship any products!
• All online orders must be paid and picked up in-store within 72 hours, else they will be cancelled and refunded (if available).
• All pre-orders must be paid and picked up in-store within 72 hours of release, else they may be cancelled and refunded.
• Product holds must be made in-store and can only last one (1) week. A hold may be renewed in-person, however after the first week other sale inquiries may be considered.

Return Policy

• All returns must include the original receipt.
• Pre-owned items must be returned within seven (7) days of purchase and in its original condition for a full refund.
• New items must still be sealed and returned within thirty (30) of purchase days for a full refund.
• Partial and store credit refunds may only be issued in rare cases pending management approval.

Trade-In Policy

• All trade-ins must be of items in near mint condition. Exceptions may be made for rare items pending management approval.
• We will only accept trade-ins of functional video game items that are no longer part of the current generation cycle.
• The ability for the store to acquire items is wholly dependent upon whom is on staff at the time of inquiry.
• Trade-ins are most likely to be successful on days in which events for related games are occurring.
• Trade-ins may be reversed only as long as the original item remains in inventory and pending management approval.
• It is encouraged that those interested in trading-in items to first contact the store via social media or telephone prior to visiting.
• We will NEVER knowingly buy any broken, counterfeit, fake, forged or pirated items.